Data Geekery Support Options
Free Community Support
The jOOQ community is a very active place where you can ask questions and get quality help for free. To be able to continue offering free support, we request that the community follow these guidelines:
- Bug reports and feature requests go to github. Please follow the issue templates and provide all the information necessary to reproduce your issue.
- Q&A style support questions go to Stack Overflow. It is the best forum for Q&A as it enforces simple rules to make answering both simple and complex questions efficient.
- Open ended questions as well as questions for the community (e.g. "best practices," or "Spring Boot integration," etc.) go to the user group or reddit.
- We do not offer support by email to non-paying customers.
Commercial Support
In addition to the community support channels, paying customers have access to included email support. Please use your work email and/or reference your license information with your support request.
If private 1:1 support isn't necessary, we do recommend the community support channels also to paying customers for increased efficiency.
